Teddy and Milo

Meet the Pawfessionals: Teddy & Milo

Teddy – Chief Comfort Officer (CCO)
Teddy is the calm, contemplative type—the wise old soul in the room who always knows when someone needs a cuddle or a calming moment. With a resume full of emotional support and strategic napping, Teddy ensures the office vibes stay balanced and zen. When he's not inspecting biscuit supplies or supervising quiet moments, you’ll find him curled up in his favorite spot, contemplating social justice or just the next snack.

Milo – Director of Mischief & Morale
Milo is the younger, cheekier brother with a nose for mischief and a heart full of love. Equal parts clown and cuddle machine, Milo keeps spirits high and laughter rolling. He specialises in office zoomies, sock thievery, and spontaneous team-building exercises (usually involving tennis balls). Milo ensures no day goes by without a smile—his tail-wagging enthusiasm is absolutely contagious.

Together, Teddy and Milo form the unofficial Houndquarters of First People. They're more than mascots—they’re mindfulness mentors, joy distributors, and the four-legged heartbeat of the team. Because changing the world is serious work… but someone’s got to keep it pawsitive.

Wendy Nee

CHIEF EXECUTIVE OFFICER & LEAD THERAPIST

Meet Wendy: Our CEO: A Passionate Advocate for Empowerment

Contact Wendy:

Email: wendy@firstpeople.org.uk

Mobile: 07733 919 688

Wendy founded First People Housing CIC in April 2022, driven by a deep commitment to supporting individuals facing homelessness and vulnerability. Prior to this, her extensive experience in the social care sector spanned two decades, encompassing diverse areas like substance misuse, domestic violence, and criminal justice. Previously, she served as Operations Director at Druglink and later transitioned to a Consultant CQC Registered Manager role at a leading global medical and pharmaceutical company.

Wendy's passion lies in empowering individuals to believe in themselves and achieve positive change, no matter how seemingly small. This dedication is reflected in her leadership style and her unwavering support for our residents. Her efforts have been recognized through two consecutive "Care Leadership Awards" and "Most Innovative Care Team" awards from the Hertfordshire Care Providers Association. Additionally, she has contributed valuable insights to various publications focused on the issue of homelessness.

Beyond her extensive experience, Wendy holds a diverse range of qualifications:

• Qualified Counsellor: Equipped to provide therapeutic support and guidance.

• NLP Master Practitioner, Trainer and Coach: Possesses advanced skills in personal development and coaching methodologies.

• Level 5 Award in Leadership in Health & Social Care: Demonstrates expertise in leadership and management within the healthcare and social care sectors.

• Qualified Health and Wellness Coach: Empowers individuals to achieve their personal health and well-being goals.

• Currently pursuing a Masters Degree in Addiction, Psychology and Counselling: Continuously expanding her knowledge and skillset to better serve the needs of our residents.

Wendy's leadership and dedication creates a foundation of unwavering support and empowerment for individuals seeking to build a brighter future.

Kieran Ruane

DIRECTOR of PARTNERSHIPS

Meet Kieran: From Business Leader to Champion for Change

Contact Kieran:

Email: kieran@firstpeople.org.uk

Moblie: 07895 242 773

Kieran joined First People Housing CIC in November 2023, leveraging his 30 years of private sector experience to manage our service operations. This career shift reflects his passion for supporting those experiencing homelessness and substance misuse.

Kieran's journey began in January 2019 with volunteering at a local drug and alcohol service, where his empathy and positivity shone through. He then transitioned to a paid role in their night shelter, gaining invaluable firsthand experience during the COVID-19 lockdown.

Kieran's dedication led him to Druglink in March 2021, where he managed a housing project for individuals facing similar challenges. He brings a unique blend of business acumen and social sector experience, further enhanced by his Master Practitioner qualification in Neuro-Linguistic Programming (NLP).

Kieran's diverse skillset and unwavering commitment prove him to be an invaluable asset to our team.

Mark Woolman

DIRECTOR of OPERATIONS and SERVICES

Meet Mark: Builder of calm in the chaos — with spreadsheets, heart, and a side of humour.

Contact Mark:

Email: mark@firstpeople.org.uk

Mobile: 07557 788 443

Mark joined the First People Housing CIC team in November 2022, bringing over three decades of leadership experience across local authorities and community initiatives. His expertise spans health and safety, regulation, and legal operations — and as a landlord himself, he brings a grounded understanding of property management and the high standards that define our homes.

As Director of Operations & Services, Mark’s role bridges structure and soul — making sure our services run smoothly while nurturing the people who make them possible. His calm, people-centred approach helps keep the organisation steady, even in the whirlwind of housing and community work.

Mark’s commitment to growth runs deep. He’s completed the Level 2 Certificate in Counselling Skills and is a qualified NLP Master Practitioner and Coach, combining professional precision with emotional intelligence. This blend allows him to support both our team and the individuals we serve — helping people reconnect, rebuild, and thrive.

Alongside his work with First People Housing, Mark is also a point of contact for The Hideout Collective CIC, a social enterprise that transforms unique spaces — from barges to cabins — into creative escapes offering training and opportunities for men with lived experience of homelessness and addiction. It’s a project that reflects his belief that second chances build the strongest foundations.

Jo Arnold

DIRECTOR OF SUPPORT & DEVELOPMENT

Meet Jo - Champion of calm, courage, and second chances.

Contact Jo:

Email: jo@firstpeople.org.uk

Mobile: 07833 818 190

Joanne leads our supported housing teams across Hertfordshire and London, bringing a rare blend of compassion, sharp strategy, and steady leadership. With over a decade of third-sector experience — including work with Citizens Advice and Age UK — she understands the everyday realities people face and the systemic barriers that shape them.

Before stepping into the world of social impact, Joanne spent 25 years as a Naval Architect in London. That engineering mindset still runs quietly through her work today: practical problem-solving, clear planning, and a talent for seeing solutions where others see complexity.

Joanne is a registered Psychotherapist specialising in addiction and compulsive behaviours, and she’s a graduate member of the British Psychological Society. She is currently completing her Masters in Addiction Psychology and Counselling, with research focused on treatment approaches within the Criminal Justice System — work that strengthens both our practice and our understanding as an organisation.

Driven by a deep commitment to social inclusion, Joanne brings a calm, grounded presence to the people we support and the teams she leads. Her work centres on empowerment, dignity, and helping individuals move towards lives they can feel proud of.

Maxine Knudson

SUPPORT AND DEVELOPMENT TEAM LEADER

Meet Maxine – Calm under pressure, driven by purpose

Contact Maxine: maxine@firstpeople.org.uk

Mobile: 07586 961 756

With over 20 years’ experience working across substance misuse, homelessness, safeguarding, and criminal justice, I’ve seen first-hand how the right support at the right moment can change a life. My passion lies in leading with compassion — creating services that are structured, safe, and genuinely people-focused.

As a Senior Project Manager, I’ve led high-performing teams, developed housing solutions, and handled complex cases with both empathy and efficiency. Whether it’s crisis intervention, safeguarding, or multi-agency collaboration, my goal is always the same: to empower individuals and strengthen communities.

Before joining First People Housing, I managed services across Hertfordshire and Bedfordshire — from supporting young adults facing housing insecurity to helping people in recovery rebuild their independence. I’m proud to have built partnerships with local authorities, NHS teams, and charities that share our mission for lasting change.

I’m also a firm believer that leadership means more than managing — it’s about listening, learning, and making sure every voice is heard.

When I’m not deep in project plans or policy reviews, I’m happiest outdoors, finding balance in nature (and occasionally a decent coffee shop).

Mark Davies

SUPPORT AND DEVELOPMENT TEAM LEADER

Meet Mark – Never late and always positive

Contact Mark:

Email: mark.d@firstpeople.org.uk

Mobile: 07553 028 202

I’ve joined First People Housing after four action-packed years in the Integrated Discharge Team at Hertfordshire County Council, based in Lister Hospital, Stevenage. No two days in A&E were ever the same — and honestly, I wouldn’t have it any other way. I’m hoping things stay just as lively here at FPH because I love a challenge (and maybe a bit of chaos).

I’m passionate about helping and advocating for people when life gets tough. Before joining the council, I worked with a Drug and Alcohol Treatment Service, where I learned how powerful a person-centred approach can be — guiding people to make safe, sustainable choices and rebuild lives that feel like their own again.

I’m excited to bring that energy and experience to First People Housing — where we’re growing, evolving, and making a difference for our people and our communities every single day.

Brian Marshall

LONDON LEAD

Meet Brian – Calm, capable, and always London-ready

Contact Brian: brian@firstpeople.org.uk

Email: 07554 556 257

I’m a passionate social care professional with a knack for seeing the person behind the paperwork. Over the years, I’ve supported people from all walks of life — across mental health outreach, youth offending teams, and homelessness projects — and I’ve learned that empathy and persistence are the real superpowers in this work.

My approach is all about empowerment: helping people make positive, lasting changes through compassion, collaboration, and a hefty dose of common sense. I’ve also volunteered with mental health charities and youth services because I believe community starts with showing up — and I like to practice what I preach.

With experience in mental health, substance misuse, and youth offending, I bring strong skills in assessment, recovery-focused interventions, and partnership working. I’m committed to advocating for others and helping both clients and colleagues build confidence and resilience.

I hold an MSc in Social Work, a BSc in Psychology, and a Diploma in Counselling Skills — and I’m currently completing an MSc in Addiction, Psychology, and Counselling at London South Bank University.

Being part of First People Housing means helping London’s communities thrive — and that’s a challenge I’m proud to lead.

Debra Cook

ADMINSTRATOR

Meet Debra – Calm in the chaos, queen of the spreadsheets

Contact Debra:

Email: debra@firstpeople.org.uk

Mobile: 07596 234 312

I joined the First People Housing family in April 2024 as the Administrator. My road here has been anything but ordinary (and I wouldn’t have it any other way!).

I’ve worn many hats over the years — from managing the fast-paced world of telecoms to pouring tea and good vibes as a café owner, and even navigating the buzz of retail. Every step gave me new skills and stories, and most importantly, a deep love for people from all walks of life.

Before joining FPH, I hadn’t worked directly with individuals facing homelessness, addiction, or offending behaviour. But witnessing our clients’ journeys — from those first tentative steps to finding real stability — has been both humbling and inspiring.

So what do I bring to the table?
Organisation, efficiency, and a genuine commitment to making sure the wheels keep turning. My admin experience keeps the paperwork neat, the housing benefit claims flowing, and the support team free to focus on what truly matters: our clients’ recovery and growth.

This chapter at First People Housing has been one of the most fulfilling of my career. I’m proud to be part of a team that turns compassion into action — one form, one phone call, and one success story at a time.

Yvonne Rolfe

ADMINISTRATION AND CLIENTS SERVICES

Meet Yvonne – Unflappable, unstoppable, and always with a smile

Contact Yvonne:

Email: yvonne@firstpeople.org.uk

Mobile: 07443 320 815

I’ve built my career around people — connecting with them, supporting them, and finding solutions that make life just that little bit easier. I bring a mix of professionalism, warmth, and good humour to everything I do (the last one’s essential, trust me!).

Before joining First People Housing, my journey took me through senior roles in sales, marketing, and human resources, where I honed my skills in communication, organisation, and problem-solving. Along the way, I’ve worked with individuals and teams across sectors, building strong relationships and creating systems that help everyone work smarter, not harder.

With experience in customer relations, people management, and business development, I thrive in environments where compassion meets efficiency. I’m also proud to hold an HNC in Marketing — a qualification that’s served me well in everything from creative campaigns to community engagement.

Now, as part of the First People Housing team, I’m focused on combining care with structure — helping to create a workplace (and service) that’s professional, welcoming, and full of heart.

When I’m not at work, you’ll probably find me on the golf course, baking something ambitious, or out with our rescue dogs — because life’s too short not to mix hard work with a bit of joy.

Marcia Peake

SUPPORT AND DEVELOPMENT WORKER

Meet Marcia: Care that listens. Support that stays. Heart that never quits

Contact Marcia

Email: marcia@firstpeople.org.uk

Mobile: 07712 154 886

My Journey in Care and Community Support

With over 20 years of experience walking alongside some of society’s most vulnerable, my path has been one of deep compassion and practical support.

I began my journey in nursing and residential settings, where I had the honour of caring for elderly residents—learning that a warm hand, a listening ear, and a kind smile can make the world feel a little more gentle.

In the community, I continued this mission, offering support to elderly individuals in their own homes, ensuring dignity, comfort, and companionship remained ever-present.

My experience also extends into the hospital setting, where I supported elderly patients during times of vulnerability, providing consistent care in an often-chaotic environment.

Not one to shy away from a challenge, I’ve worked in school environments supporting young children with special needs and challenging behaviours—championing their unique voices and helping them thrive in their own beautiful way.

More recently, I’ve supported individuals in the community through my work with mental health and wellbeing services—liaising with service users, listening without judgment, and walking beside them on their journey toward hope and healing.

Every step of the way, I’ve believed in the power of human connection. Whether in a care home, a classroom, or a quiet living room in the community, I bring heart, humour, and hope into the work I do.

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Caroline Bish

SUPPORT AND DEVELOPMENT WORKER

Meet Caroline: From locked doors to open futures — empowering every

Contact Caroline:

Email: caroline@firstpeople.org.uk

Mobile: 07765 856 668

Empowering Lives Through Holistic, Inclusive Support

I'm passionate about supporting people from all walks of life, and my background reflects that! For many years, I've worked in various settings, gaining experience that allows me to connect with individuals facing a wide range of challenges.

Here's a glimpse of my journey:

Supporting Elderly Residents: I've had the privilege of working with seniors in both nursing homes and residential settings. This experience instilled in me the importance of empathy, respect, and ensuring a high quality of life for our elders.

Hospital Care: My time in the coronary care unit sharpened my focus on providing critical support and emotional well-being to patients during a difficult time.

Supporting Young People: Working in a PRU (Pupil Referral Unit) school setting exposed me to the complexities faced by young people with challenging behaviours. This experience honed my skills in de-escalation, positive reinforcement, and creating a safe learning environment.

Addiction Recovery and Reintegration: Supporting individuals struggling with drug and alcohol addiction in the community has been incredibly rewarding.

I was particularly involved in launching a pilot project assisting prison leavers with housing upon their release. This experience combined my passion for social justice with my desire to help individuals reintegrate into society successfully. I continue to provide ongoing support to service users transitioning out of the criminal justice system.

Qualifications:

Higher Diploma in Health and Social Care (Open University)

Diploma in CBT/Counselling

Diploma in Criminal Psychology

Always Learning:

I'm constantly striving to enhance my skills, and I'm currently pursuing an Advanced Diploma in CBT and Counselling. This dedication to continuous learning ensures I can offer the most effective support possible.

My passion lies in building rapport, providing a safe space for individuals to share their experiences, and empowering them to reach their full potential.

Clare Stevenson

SUPPORT AND DEVELOPMENT WORKER

Meet Clare: Holistic Advocate for Well-Being, Housing, and Recovery.

Contact Clare:

Email: clare@firstpeople.org.uk

Mobile: 07511 281 029

I'm thrilled to be part of the team at First People Housing, where I focus on promoting personalized well-being and development for each client based on their unique needs. My approach is client-centered, offering comprehensive support that goes beyond just housing. I'm passionate about advocating for our clients' physical and mental health, which are often neglected during periods of homelessness or addiction.

Prior to joining First People Housing, I embarked on a fulfilling journey dedicated to supporting vulnerable populations. With over 20 years of experience, I've held roles in diverse settings, including:

Schools: Focusing on youth offending and mental health support

NHS call handler: Providing essential support in a fast-paced environment

Rape crisis service: Empowering survivors and offering crisis intervention

Crash Pad officer with Herts Young Homeless Team: Assisting homeless youth

Various homeless/housing provisions across Hertfordshire: Supporting diverse needs, including mothers and babies at a dedicated unit and individuals at a night shelter

Local ESC/PRU: Working with teenagers on emotional regulation, teaching mindfulness and the Open Minds Programme

Druglink: Supporting substance abuse clients, ex-offenders, and those facing homelessness

Safer Places supported housing setting: Delivering empowering workshops and holistic healing modalities to women fleeing domestic abuse

Throughout my career, I've honed my skills in counseling, Reiki, meditation facilitation, EFT (Emotional Freedom Techniques), and more. These holistic approaches allow me to create a personalized path towards healing and well-being for each client.

Witnessing the challenges faced by vulnerable populations firsthand has fueled my passion for this work. I firmly believe that everyone deserves a chance to rebuild their lives. My diverse experience has equipped me with the empathy and skills necessary to make a positive impact as part of the First People Housing team.

Amy Hall

SUPPORT AND DEVELOPMENT WORKER

Meet Amy – Lived it. Learned it. Leads with it.

Email: amy@firstpeople.org.uk

Mobile: 07787 520 913

I bring both professional experience and personal understanding to my work with First People Housing. Having once faced homelessness myself, I know how vital it is to be seen, heard, and supported — and that’s what drives me every single day.

With over four years of frontline experience, I’ve helped individuals transition from street homelessness into safe, stable accommodation. I’ve worked across outreach, safeguarding, and case management, supporting people to rebuild confidence and independence through a truly person-centred approach.

Before joining First People, I worked as a Senior Homeless Navigator with Resolve, leading on assessments, risk management, and collaborative care planning. I’ve also spent years in dementia care, gaining a deep appreciation for patience, dignity, and empathy — values I carry into every part of my work today.

For me, it’s simple: everyone deserves a safe place to call home and someone in their corner while they find it.

Michelle O'Neill

SUPPORT AND DEVELOPMENT WORKER

Contact Michelle:

Email: michelle@firstpeople.org.uk

Mobile: 077170 51 154

I’m excited to join the team at First People and to make a real difference in the lives of those we support. My career journey has been wonderfully varied — from the bright lights of London casinos and cruise ships to running my own decorating business — but in recent years, I’ve been drawn to more nurturing, people-focused roles.

I’ve worked as a Functional Skills teacher, supporting young construction students with maths, English, and employability skills; as an Inclusive Learner Support worker, helping 14–16-year-olds with learning difficulties and behavioural challenges; and as an Employment Coach during and after the pandemic, guiding people back into the workforce through coaching, CV support, and workshops.

More recently, I worked with a homelessness charity in a role much like this one, helping people with diverse needs to find and sustain safe housing while tackling challenges such as mental health, substance misuse, and financial issues — or sometimes just being a listening ear when they needed one most.

I hold qualifications in Counselling, NLP, Coaching, and Timeline Therapy, and I pride myself on being a compassionate, attentive listener who helps people find hope and possibility in difficult times.

Kim Fruen

SUPPORT & DEVELOPMENT WORKER

Contact Kim:

Email: kim@firstpeople.org.uk

Mobile: 07720 634 697

I’m deeply passionate about walking alongside people as they grow, heal and reconnect to their most authentic selves. My foundation in a Deputy Manager role within mental-health supported living has taught me this: caring for someone means seeing the full person — mind, body and spirit — rather than simply ticking boxes.

Boundaries aren’t just rules; they’re the scaffolding that allows genuine transformation to take root. I build safe, respectful spaces where change can happen — gently, meaningfully and sustainably. Alongside traditional care, I draw on holistic practices such as breathwork, meditation and talking circles — tools that invite presence, awareness and balance.

When I’m not championing change, I’m likely wandering European streets on a spontaneous day-trip, soaking in architecture, culture and adventure. Those moments of wonder aren’t simply “leisure” — they’re ongoing training for curiosity, empathy and the connectedness I bring into my work.

Ciara Tormey

PEER SUPPORT WORKER

Meet Ciara: Voice for the voiceless. Hope for the hopeless. Tea for the tired.

Contact Ciara:

Email: ciara@firstpeople.org.uk

I'm passionate about making a positive impact on the lives of vulnerable individuals, particularly those facing homelessness. My role at First People allows me to directly support them by providing resources, guidance, and most importantly, empathy and compassion.

Many people experiencing homelessness have faced significant challenges. I believe in fostering understanding and offering a source of comfort and hope during their difficult time.

Advocacy and Building Trust

Being their advocate is a crucial part of my work. I'm dedicated to raising awareness about the issues they face and ensuring their needs and rights are recognized. Advocacy helps create positive changes in the lives of individuals and within the system as a whole.

Personal Growth Through Service

Supporting others has a profound impact on me as well. It fosters empathy, resilience, and a deeper understanding of social issues. Building trust and strong connections with individuals lets me witness meaningful changes in their lives, which is incredibly rewarding.

I'm excited to be a part of the First People team and contribute to making a difference in our community

Dwaine Tompkins

PEER SUPPORT WORKER

Meet Dwaine: I enjoy working with First People Housing as a Peer Support Worker because it allows me to make a meaningful impact in the lives of others while staying connected to my community.

Contact Dwaine:

Email: dwaine@firstpeople.org.uk

Mobile: 07584 848081

I value the opportunity to support individuals through their personal journeys by offering empathy, lived experience, and practical guidance.

The role gives me a strong sense of purpose and fulfillment, especially in helping people feel seen, heard, and understood. I also appreciate the collaborative environment, where I learn from my peers and contribute to a supportive, culturally respectful space that honors Indigenous values and strengths.

Overall, the position deepens my passion for community care, advocacy, and holistic support.

Jordan Piercey

PEER SUPPORT WORKER

Meet Jordan: Always ready with a warm cup of tea and a listening ear.

Contact Jordan

Email: jordan@firstpeople.org.uk

Mobile: 07552 368 960

I’m passionate about helping people create positive change in their lives. My background working within the criminal justice system gave me experience supporting individuals who’ve faced some of life’s toughest challenges—homelessness, time in custody, and struggles with substance or alcohol misuse.

I believe everyone deserves a fresh start, and I’m here to make that possible. Whether it’s offering practical advice or simply being someone to talk to, I value every opportunity to support someone on their journey toward independence.

What drives me is knowing that, through First People Housing, I can help individuals not only secure a home but also maintain a tenancy and build the confidence to live independently. Every success story, no matter how small, reminds me why this work matters. Making a difference in someone’s life—even in the smallest way—fills me with hope, positivity, and joy.