First People Housing CIC provides safe, structured supported accommodation for adult women and men in Hatfield and Stevenage.
We support residents to build stability, address the challenges they face and work towards greater independence.
Who can make a referral?
Referrals can be made by professionals working with someone who needs supported accommodation, including local authorities, probation services, homelessness organisations, health and social care teams, charities and other support agencies.
If you are seeking accommodation for yourself, you may also contact us directly.
If you are unsure whether First People Housing is suitable, please call us on 01707 502 615 before completing the form.
Who may be eligible?
We consider referrals for women and men who:
- Are aged 18 or over
- Are homeless or at risk of homelessness
- Can live safely within shared accommodation
- Are willing and able to engage with the support offered
- Are valid Universal Credit claim
- Have a National Insurance number, 3 months bank statements and identification, including expired identification
We assess every referral individually. Unfortunately, we cannot accept referrals for anyone with a conviction for arson.
Information we need
Please complete the referral form as fully and honestly as possible. We will ask about:
- Current housing circumstances
- Support needs and existing professional involvement
- Physical and mental health
- Medication
- Substance use and recovery needs
- Offending history and current risk
- Safeguarding concerns
- Income and benefit eligibility
- Identification and contact details
Providing complete information helps us assess whether we can offer suitable accommodation and appropriate support. Missing information may delay the assessment.
What happens after you submit the form?
- We review the information provided.
- A member of our team may contact the referrer or prospective resident for further information.
- If the referral appears suitable, we arrange a friendly assessment conversation with the prospective resident.
- We consider the person’s needs, identified risks, willingness to engage and ability to live safely within a shared environment.
- We explain the outcome and, if appropriate, discuss availability and the next steps towards moving in.
Submitting a referral does not guarantee an offer of accommodation.
How quickly will we respond?
We aim to acknowledge referrals within two working days. The time needed to reach a decision will depend on whether we have received all the required information, whether further checks are necessary and current room availability.
How we use personal information
We use the information provided to assess accommodation and support needs, manage identified risks and decide whether First People Housing is an appropriate service.
Information is handled securely and only shared where there is a lawful and necessary reason to do so. Please ensure the person being referred understands that their information will be provided to First People Housing.
If we cannot offer accommodation
There may be occasions when we cannot safely or appropriately meet someone’s needs, or when no suitable room is available. If we cannot accept a referral, we will explain the reason wherever we are able to do so.
Where possible, we will suggest another service or route that may be more appropriate. However, we cannot guarantee that another organisation will have accommodation available.
Ready to make a referral?
Please complete the form as fully as possible. Click on the blue button start the referral form.
Please complete the online referral form as fully and accurately as possible. The information provided will help us understand the person’s circumstances, accommodation and support needs, and any risks or safeguarding concerns. It will also help us decide whether First People Housing can provide safe and appropriate accommodation and support.